Am I able to return an item that I ordered in error?
    Current goods maybe accepted for return, subject to certain conditions and will be subject to a 25% restocking fee

     

    Has my order been dispatched?
    Our sales team will be able to advise you dispatch from our warehouse may be made up to 5pm. Proof of delivery is available two days after the expected delivery date.

     

    How quickly will you issue a credit note if I have to return goods?
    A credit note will be generated the day after your returned goods have been received by our warehouse.

     

    I have received a faulty product. What should I do?
    Our manufacturers prefer to deal direct over faulty devices and usually have their own 'Help Desks'. Please contact the manufacturer information is available on their website for the fastest resolution to your fault or contact our Customer Services team on 01482 606624.If a satisfactory outcome to your problem is not achieved and the item is found to be faulty please follow our online returns procedure quoting your invoice number and the serial number of the defective device.

    With some items, such as Notebooks, Monitors & Printers, any faults that may develop are covered by Manufacturer's Onsite warranty.


    You should have received instructions on how to register with your goods.
    This is usually the best way to resolve your problem. There is no need to apply for an RMA with us.

    After a year, your product may be covered by manufacturer's warranty. Please contact them directly for further information.

     

    My software is giving error messages when running programs What should I do?
    Try putting the error message in the Google search bar and follow the results links or search the Microsoft Knowledge Base for Microsoft product support.

    If you are still having problems please book your system in to our workshop for repair.

     

    I want to build my own system. Will you tell me how to do it ?
    Due to our insurance cover we can't give advice on how to build your own system but here is a link which will give you step by step instructions.

    www.pcmech.com

     

    I have received an incorrect item/quantity. What should I do?
    Our Customer Services team will be able to deal with your issue, so please call 01482 606624 for a speedy solution.

     

    What time will my order arrive?
    We can't get estimated time of arrival on next day services.

     

    When will my goods be despatched?
    Subject to payment status, most orders taken before 2pm are despatched on the day that you place your order subject to stock unless you specify otherwise. Using our usual carrier, your goods should arrive at the delivery address within twenty-four hours. In fact most deliveries are made in the morning of the following day although depending on local routing may be made until 5pm. If you have a particular enquiry or requirement, please talk to our sales team  who will be able to advise you.

     

    Can I order online?
    Yes you can order online using our secure server.

     

    Can we collect our orders from you?
    Yes. Our warehouse is located in Hull West East Yorkshire and provides a collection service. Please call our Customer Services team on 01482 606624 for a location map and to make arrangements to have your goods ready when you arrive.

     

    Can you deliver direct to my customer?
    Sorry we only deliver to the card holders address any other address will not pass the credit card CCV verification.

     

    How accurate is stock availability information?
    We upload stock information every 15 minutes to help our customers make informed decisions about product availability. We take most orders after 2.30pm so major changes to our stock position occur after that time. Customers usually stop placing orders by 6.00pm so our stock position changes little overnight. If availability is your major concern we recommend that you telephone your sales contact to discuss your needs and that you place your order as early in the day as possible.

     

    How can I pay for my goods?
    Cheque, debit or credit card, or cash paid on collection from our warehouse. Cheques  posted to Nemax may take 7 days to clear.  For full details please call our sale team on 01482 606624.

     

    When do you open and close for business?
    You can contact us on 01482 606624 or email sales@nemax.co.uk between the hours of 9.00am till 5.30pm Monday to Friday. You can check stock pricing via our website whenever you like.